The cutters - satisfied - plot line


The inaugural study measures overall satisfaction among customers who have used a subscription- or transaction-based streaming video service within the past six months. The study measures customer satisfaction by examining six key measures (listed in order of importance): performance and reliability; content; cost of service; ease of use; communication; and customer service. Scores for each measure are reflected in an index based on a 1,000-point scale.


The Cutters - Satisfied - Plot LineThe Cutters - Satisfied - Plot LineThe Cutters - Satisfied - Plot LineThe Cutters - Satisfied - Plot Line

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